Telephone: 020 8644 9203  |  Email: post@vbs-ltd.co.uk

 

FInd us at: 70 Angel Hill, Sutton, Surrey, SM1 3EW

About VBS Ltd

Mission Statement

 

It is our mission to provide expedient, high quality and cost-effective mechanical and electrical solutions. We achieve this by developing and nurturing a customer-focused approach throughout the company that encompasses staff and our supply chain. Our business maintains the passion and the desire to improve performance and the wellbeing of our staff through continuous improvement, training and social activity.

 

Company Strategy

 

  • To ensure continued and sustainable company growth
  • To maintain and improve current customer satisfaction levels, reliability, health and safety performance, environmental impact, social impact and cost improvement
  • To improve staff performance levels through training, education, encouragement and evaluation
  • To develop a high quality, discerning and respected customer base
  • To hire and retain professional, self-improving and customer-focused staff
  • To develop core business activities and to improve our existing processes to optimise profitability

 

Quality Policy Statement

 

At VBS Ltd, our company adopts a total quality management philosophy to ensure we meet client needs and expectations at all times. We aspire to be leaders in total quality management and constantly reinforce the following principles:

 

  • We ensure quality is maintained throughout every part of our business
  • We define and understand the needs and requirements of clients and suppliers to ensure we meet and surpass their expectations
  • We develop excellent working practices by involving all members of staff and utilising their existing skills
  • We create a culture of continuous improvement throughout our business to improve overall service quality
  • We retain existing customers and attract new clients by maintaining the high quality of our products and services

 

We have developed and maintained our quality systems to support our quality policy. Standards are regularly reviewed to ensure quality requirements are met. All areas of activity are audited using systematic measures that identify potential weaknesses, introduce preventative measures and create the basis for continuous improvement.

 

It is ultimately the responsibility of VBS Ltd to ensure our quality systems are effective. Directors, staff members and approved suppliers implement and manage our systems on a daily basis. This is how we aspire to meet our current objectives. VBS Ltd use quality management systems with ISO 9001:2000 standard accreditation.

Copyright © VBS Building Services Engineers